Frequently Asked Questions
- Where to find your FTP and SSH details
- How to change your DNS records
- I’ve forgotten my login credentials. How can I gain access to my account?
- How to redirect HTTP to HTTPS
- How to change the password for your e-mail address
- How to use my e-mail address
- How to set up an e-mail account using Mac Mail (iMac/Macbook)
- How to upload a website to my Webhosting Package
- How to add an SSL certificate to your domain
- How to set up an e-mail account using Outlook 2016 (Windows)
Find information about one of the following subjects:
Look at one of the following handy pages:
Check our status page for an overview of all our current interruptions and scheduled maintenance.
Read your e-mail always and everywhere, without configuring anything? Use one of our webmail clients!
The location where you can manage, configure your products and more! In many manuals the starting point is that you are logged in here.
If you cannot resolve it, you can always contact us:
Openingstijden
MaandagGesloten
DinsdagGesloten
WoensdagGesloten
DonderdagGesloten
Vrijdag
A request via e-mail is in most cases the most convenient. We can send you links to useful manuals, or find something for you or have it sorted out if necessary. This way we can realize a solution for you as quickly as possible. We strive to answer your e-mail within 4 hours. (during office hours)
When you create a support ticket via our website, we ask you a number of things to ensure that we have all the basic information to help you properly. Unfortunately, it is not possible to send attachments when you create a ticket through our website. We strive to answer support tickets within 4 hours (during office hours).
If the options above do not offer a solution you can always give us a call. Over the phone we cannot give you specific details due to priviacy laws. We happily help you with general questions about our services, or when you have problems navigating our systems.